Easy and customer-centric return and refund policies by Kannaujattar.com make it easier for you to shop online confidently. The customer satisfaction is utmost priority for us and we are committed to ensure this through our buyer friendly return and refund policy.
Shipping Policy:
The order placed on our website is dispatched within 2 working days. In most of the cases, the item is dispatched on same day (if places till 4PM) or on the next working day.
Frequesntly Aked Questions – Shipping & Tracking
What is Average Delivery Time?
Below are average delivery time for different Zones & Countries:
| Zone | Transit Time | Carrier |
| South Asia & India | 3 to 5 working days | Bluedart/Delhivery/DTDC |
| Australia | 4 to 6 workig days | DHL Express |
| USA & Canada | 4 to 7 working days | DHL |
| Middle East & Arab | 4 to 7 working days | DHL |
| UK & Europe | 4 to 6 workig days | DHL |
| Singapore/Malasiya | 3 to 5 working days | DHL |
When will I Receive Tracking Details?
Once order is placed, we try our best to dispatch orders within 24 hours (excluding sunday and national holidays). Tracking link/details are generated as soon as order is scheduled for pickup.
How can I Track My Orders?
Tracking updates will be shared on the email and contact number customer has provided while placing the order.
Do I have to Pay Custom Duty?
While some countries do not charge custom duty for invoices less that a certain value, some countries do levy custom duty charges on all international shipments.
- There is no custom duty applicable for US customers on orders below USD 800.
You can find more information about custom charges here:
Will I Receive Tracking Updates on My Message/Email?
At Kannauj Attar, we ensure to keep you updated about important tracking events. However, we also try that your inbox is not spammed by sending you all unnecessary tracking updates.
What If I am not able to track my order?
We would love to assist you with your order status and provide you the detailed information about your shipment. Please drop an email to [email protected]
Cancellation of Order:
On account of unavailability of product, its depiction or price changes Kannaujattar.com preserves the right for cancellation of product order. Even those products that are accepted to deliver can be cancelled.
In case customers think they have placed a wrong order request or have changed their mind about the purchase, customer can place a cancellation request within 4 hours of placing their order. In these cases full amount will be refunded into customers account within 7 working days.
Note – Kannaujattar.com reserves the right not to cancel orders already in process at the local delivery point.
Return of Products:
The company will either refund the amount for the damaged goods or send a new product to the receiver. The discretion to give refund or redeliver the items solely lies with Kannaujattar.com.
Products purchased by customer must be in their original packing and in unused condition.
All Courier items can be returned in case of defective or damaged delivery. Customers are required to send the video clicked while opening the packaging of the items to [email protected] within 24 hours of delivery.
Complaint filing
- In case the customer is not happy with their purchase, the customer needs to send an email to [email protected] along with the picture/video of the product delivered and valid reason for complaint within 12 hours of receiving of the gift. Without the valid evidence to support your complaint, it will not be entertained.
- Kannaujattar.com retains the right to reject any compensation complain as per its terms and conditions.
- Compensation to customers could be in terms of refund (maximum upto 100% of order value), or replacing the delivered product.
Refund Procedure
- Refunds will be made electronically via the same payment gateway that was used to make the payment at the time of placing the order.
- It might take 7 to 14 working days for the refund payment to be credited back into the customer’s account (bank or credit card or debit card account) from the day of cancellation.
General Rules
The owner of the site retains the right to refuse any order unconditionally. All claims are subject to the jurisdiction of Court at Kannauj, India only.
Kannaujattar.com reserves the right to modify this agreement from time to time without giving any prior information.
Security
Your security is our primary concern. All payments are processed through our trusted payment processor – PayU, which is a Verisign secured & PCI complaint payment gateway.
In addition, all transactions take place on a 256-bit high encryption connection. Your sensitive payment information is never stored on our (or our Payment Gateway’s) servers.